Return & Exchange Policy

1. Eligibility for Return & Exchange

• Returns or exchanges are accepted only for damaged, defective, or incorrect products.
• The request must be raised within 48 hours of delivery.
• Products must be unused and returned in original packaging with tags and invoice.

2. Non-Returnable Items

• Customized or personalized jewellery items
• Products damaged after use
• Items without original packaging
• Products purchased during clearance sales

3. Exchange Policy

• Exchanges are subject to stock availability.
• Customers may exchange eligible products for the same or higher value item.
• Price differences must be paid during exchange.

4. Refund Policy

• Refunds are processed only after product inspection and approval.
• Approved refunds will be credited within 5–7 business days.
• Refunds will be processed through the original payment method.

5. Damaged or Incorrect Products

• If you receive a damaged or wrong item, contact our support team immediately.
• Customers may be required to share product images or unboxing videos.

6. Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation requests will not be accepted.

7. Return Process

To request a return or exchange:

• Contact our support team via phone or email.
• Share order details and issue description.
• Our team will guide you through the return or exchange process.

8. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping may be covered only for damaged or incorrect products.

9. Contact Support

For any return or exchange queries, contact us:

• 📞 +91 9918059990
• 📧 rishikacreations839@gmail.com