Shipping and Delivery Policy

1. Serviceable Areas

We currently deliver across selected cities and regions throughout India.

Delivery availability depends on your PIN code and courier service coverage.

2. Delivery Timelines

• Orders are usually delivered within 3–7 business days.
• Delivery timelines may vary based on location, festivals, or product availability.
• Prepaid orders are processed faster than Cash on Delivery orders.

3. Order Processing Time

• Orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

4. Delivery Charges

• Shipping charges are calculated based on delivery location and order value.
• Free shipping may be available on selected offers and promotional orders.
• Final delivery charges will be displayed during checkout.

5. Order Tracking

• Customers can track orders through SMS, Email, or WhatsApp notifications.
• Tracking updates will be shared at every stage of delivery.

6. Failed Delivery

• If delivery fails due to customer unavailability, re-delivery may be attempted.
• Repeated failed delivery attempts may result in cancellation of the order.

7. Delivery Delays

Delays may occur due to:

• Weather conditions
• Courier or logistics issues
• High demand during sale periods or festivals
• Unexpected operational delays

8. Packaging

We ensure safe, secure, and premium packaging to maintain jewellery quality and avoid damage during transit.

9. Delivery Confirmation

• OTP-based or digital confirmation may be required at delivery.
• This helps ensure secure and verified order delivery.

10. Customer Responsibilities

• Provide accurate shipping address and contact details.
• Be available at the delivery location during expected delivery time.
• Check the package condition at the time of delivery.

11. Support

For shipping or delivery-related queries, contact us:

• 📞 +91 9918059990
• 📧 rishikacreations839@gmail.com